🔁 Returns & Refund Policy – E-BOX BD

Effective Date: July 19, 2025
Website: www.eboxbd.com
Contact Email: contact@eboxbd.com

At E-BOX BD, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help!

✅ Return Eligibility

You may request a return or exchange if:

  • The item is damaged, defective, or not as described.
  • The item is unused and in its original packaging.
  • The request is made within 7 days of receiving the product.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked “non-returnable” or “final sale”
  • Innerwear, personal care, and hygiene products
  • Products that have been used, washed, or altered
  • Digital products or downloadable content

🔄 Exchange Policy

If the item is defective or the wrong product was sent, we’ll gladly exchange it at no extra cost.

To initiate an exchange:

  1. Email us at contact@eboxbd.com
  2. Mention your order number and issue
  3. Attach a photo of the product (if damaged or incorrect)

💵 Refund Process

If your return is approved:

  • You will receive a full or partial refund, depending on the condition of the product.
  • Refunds are issued to the original payment method (e.g., bKash, Nagad).
  • It may take 5–7 business days to process the refund after we receive and inspect the returned product.

🚚 Return Instructions

  1. Contact us at contact@eboxbd.com within 7 days of receiving your product.
  2. Wait for confirmation and return instructions.
  3. Pack the product securely and send it to the provided return address.
  4. Share your return tracking details (if applicable).

Note: You may be responsible for return shipping costs unless the return is due to our error.

ℹ️ Need Help?

For any issues related to returns, exchanges, or refunds, please contact our support team:

📧 Email: contact@eboxbd.com
📞 Support Hours: 9:00 AM – 9:00 PM (Everyday)